Shipping & Return Policy | Growth & Health

Explore Our Products and Contact Us Now to Place Your Order !

Shipping Policy

At Growth & Health, we strive to deliver your wholesale orders efficiently and safely from Turkey to the United States. We offer two shipping methods to meet your specific business needs: Air Freight and Sea Freight.

Air Freight

Delivery Time: Air shipments typically arrive within 7-14 business days, depending on customs clearance and the destination.
Costs: Air freight is calculated based on weight, volume, and delivery location. It is a faster, but typically more expensive, option for urgent orders.
Tracking: All air shipments come with tracking information, allowing you to monitor the progress of your order.

Sea Freight

Delivery Time: Sea shipments generally take between 30-45 days, depending on the shipping port and customs processes.
Costs: Sea freight is more economical for large, bulk orders. Rates depend on the shipment size, weight, and destination.
Tracking: While sea freight tracking is available, updates are less frequent than air freight.

General Information

Customs and Import Duties: Buyers are responsible for any customs duties, taxes, or import fees that may be incurred upon arrival in the U.S. Please ensure that you are aware of your country’s import regulations before placing an order.
Delivery Locations: We currently ship to business addresses within the United States.
Shipping Delays: While we aim to meet the stated delivery times, unforeseen circumstances such as customs delays, natural disasters, or shipping partner disruptions may affect your order's arrival.

For any questions or special shipping arrangements, please Contact Us directly, and we will be happy to assist you.

Return Policy

At Growth & Health, customer satisfaction is our top priority. We ensure all products are thoroughly inspected and packaged before shipping. However, if you encounter any issues with your order, please refer to our return policy below.

Eligibility for Returns

Damaged or Defective Products: If you receive damaged or defective items, you may request a return or replacement within 30 days of receiving your shipment. Please provide photographic evidence of the damaged goods and packaging.
Incorrect Orders: If we ship the wrong product(s), we will arrange a replacement or refund. Contact us within 14 days of delivery to resolve the issue.
Bulk Orders: Due to the nature of wholesale transactions, we cannot accept returns for non-defective products. We recommend confirming your order details carefully before purchase.

Return Process

Contact Us: Email or call our customer service team within the eligible timeframe, providing your order number, reason for return, and supporting evidence (if applicable).
Return Authorization: Once we approve your return request, you will receive return instructions and a Return Merchandise Authorization (RMA) number.
Shipping for Returns: The cost of return shipping is the responsibility of the buyer, except in cases of incorrect or defective shipments. We will provide detailed instructions for the return process once approved.
Refunds: Once we receive the returned items and verify their condition, we will issue a refund or replacement within 7-10 business days.

Non-Returnable Items

Custom or special-order products.
Products that have been opened, used, or damaged after receipt.

We value your business and aim to resolve any issues quickly and efficiently. Please Contact Us with any concerns, and we’ll do our best to make it right.